Idle headcount
When ERP, CRM, or core line-of-business apps go down, employees are often fully blocked, not just slowed — their loaded hourly cost runs the entire time.
IT downtime
IT downtime costs more than the outage window.
Cost of IT downtime covers more than servers — network, ERP, CRM, helpdesk, and employee productivity all go on the bill. Enter affected systems, revenue or productivity impact per hour, MTTR, incident frequency, and SLA target.
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FAQ
Cost of IT downtime, answered.
Questions IT managers and CIOs ask before presenting a downtime cost figure internally.
What counts as IT downtime?
Any unplanned unavailability of systems employees or customers depend on — servers, network, SaaS applications, ERP, CRM, and internal tools, not only customer-facing infrastructure.
How is cost of IT downtime different from server downtime cost?
Server downtime cost usually focuses on revenue-generating infrastructure. IT downtime cost is broader, including internal productivity loss, helpdesk load, and workaround costs even when no customer-facing revenue is directly affected.
How do I estimate the productivity impact input?
A simple starting point is affected headcount multiplied by average fully loaded hourly compensation, for the share of their work that is fully blocked by the outage.
How does this relate to website or customer-facing downtime cost?
They are complementary. See cost of website downtime for the customer-facing, revenue-first view, or the full annual model for the general case.
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